BESOTEL steht für Ferienwohnungen und Apartments in Erkrath und Mettmann mit top Einrichtung.

Privacy policy

Thank you for your interest in our online shop / website. The protection of your privacy is very important to us. Below we inform you in detail about the handling of your data.

1. Access data and hosting

You can visit our website without providing any personal information. Each time a website is accessed, the web server only automatically saves a so-called server log file, which contains, for example, the name of the requested file, your IP address, the date and time of access, the amount of data transferred and the requesting provider (access data) and documents the access.

This access data is analysed exclusively for the purpose of ensuring trouble-free operation of the site and improving our offer. In accordance with Art. 6 para. 1 sentence 1 lit. f GDPR, this serves to safeguard our legitimate interests in the correct presentation of our website, which are overriding in the context of a balancing of interests. All access data will be deleted no later than seven days after the end of your visit to our website.

2. Data collection and use for contract processing

We collect personal data when you provide it to us as part of your order or when you contact us (e.g. via contact form or e-mail). Mandatory fields are labelled as such, as in these cases we require the data to process the contract or to process your contact and you cannot complete the order or send the contact without providing it. Which data is collected can be seen from the respective input forms. We use the data provided by you in accordance with Art. 6 para. 1 sentence 1 lit. b GDPR for contract processing and processing your enquiries. After the contract has been fully processed, your data will be restricted for further processing and deleted after any retention periods under tax and commercial law have expired, unless you have expressly consented to further use of your data or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this declaration.

3. Data transfer

In order to fulfil the contract in accordance with Art. 6 para. 1 sentence 1 lit. b GDPR, we pass on your data to the shipping company commissioned with the delivery, insofar as this is necessary for the delivery of ordered goods. Depending on which payment service provider you select in the ordering process, we will pass on the payment data collected for the processing of payments to the credit institution commissioned with the payment and, if applicable, to the payment service provider commissioned by us or to the selected payment service. In some cases, the selected payment service providers also collect this data themselves if you create an account with them. In this case, you must log in to the payment service provider with your access data during the ordering process. In this respect, the privacy policy of the respective payment service provider applies. Data is temporarily stored on the following platforms: WIX.comn and smooobu.de. Wix.com is our service provider for web presence, Smoobu is a service provider that manages bookings.

4. E-mail newsletters and postal advertising

Postal advertising and your right to object

We also reserve the right to use your first name, surname and postal address for our own advertising purposes, e.g. to send you interesting offers and information about our products by post. This serves to safeguard our legitimate interests, which predominate in the context of a balancing of interests, in a promotional approach to our customers in accordance with Art. 6 para. 1 sentence 1 lit. f GDPR.

5. Datenverwendung bei Zahlungsabwicklung

If you have given us your express consent in accordance with Art. 22 para. 2 lit. c GDPR, we reserve the right to obtain identity and credit information from specialised service providers (credit agencies). For this purpose, we transmit your personal data required for a credit check to the following company(ies)

SCHUFA Holding AG
Kormoranweg 5
65201 Wiesbaden

Creditreform Boniversum GmbH
Hellersbergstraße 11
41460 Neuss

CRIF Bürgel GmbH
Radlkoferstraße 2
81373 München

arvato infoscore GmbH
Rheinstraße 99
76532 Baden-Baden

Appropriate measures to safeguard your rights, freedoms and legitimate interests will be taken into account. You have the option of contacting the contact option described below to explain your point of view and contest the decision. Once the contract has been fully processed, your data processed for this purpose will be deleted, unless you have expressly consented to further use of your data or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this declaration. You can revoke your consent at any time by sending a message to the contact details below. This may result in us no longer being able to offer you certain payment options.

6. Cookies

We use cookies on various pages to make our website more attractive and to enable the use of certain functions, to display suitable products or for market research. This serves to safeguard our legitimate interests, which predominate in the context of a weighing up of interests, in an optimised presentation of our offer in accordance with Art. 6 Para. 1 S. 1 lit. f GDPR. Cookies are small text files that are automatically stored on your end device. Some of the cookies we use are deleted again at the end of the browser session, i.e. after you close your browser (so-called session cookies). Other cookies remain on your end device and enable us to recognise your browser on your next visit (persistent cookies). The duration of storage can be found in the overview in the cookie settings of your web browser. You can set your browser so that you are informed about the setting of cookies and decide individually whether to accept them or to exclude the acceptance of cookies for certain cases or in general. Each browser differs in the way it manages cookie settings. This is described in the help menu of each browser, which explains how you can change your cookie settings. These can be found for the respective browsers under the following links

Internet Explorer™:
Safari™:
Chrome™:
Firefox™
Opera™ :

If cookies are not accepted, the functionality of our website may be restricted.

7. Use of Google web fonts (local hosting)

This site uses so-called web fonts provided by Google for the standardised display of fonts. The Google fonts are installed locally. There is no connection to Google servers.

Further information on Google Web Fonts can be found here and in Google's privacy policy.

8. Contact options and your rights

As the data subject, you have the following rights:

  • in accordance with Art. 15 GDPR, the right to request information about your personal data processed by us to the extent specified therein
  • in accordance with Art. 16 GDPR, the right to demand the immediate correction of incorrect or incomplete personal data stored by us;
  • n accordance with Art. 17 GDPR, the right to request the erasure of your personal data stored by us, unless further processing is necessary
    - to exercise the right to freedom of expression and information;
    - - for the fulfilment of a legal obligation;
    - - for reasons of public interest or
    - - for the establishment, exercise or defence of legal claims
    is necessary;
  • in accordance with Art. 18 GDPR, the right to demand the restriction of the processing of your personal data, insofar as
    - the accuracy of the data is disputed by you;
    - the processing is unlawful, but you oppose its erasure;
    - we no longer need the data, but you need it for the establishment, exercise or defence of legal claims, or
    - you have objected to the processing pursuant to Art. 21 GDPR;
  • in accordance with Art. 20 GDPR, the right to receive your personal data that you have provided to us in a structured, commonly used and machine-readable format or to request the transfer to another controller;
  • in accordance with Art. 77 GDPR, the right to lodge a complaint with a supervisory authority. As a rule, you can contact the supervisory authority of your usual place of residence or workplace or our company headquarters for this purpose.

If you have any questions regarding the collection, processing or use of your personal data, for information, correction, blocking or deletion of data as well as revocation of consents granted or objection to a specific use of data, please contact us directly via the contact details in our imprint.

9. Right of objection

Insofar as we process personal data as explained above in order to safeguard our legitimate interests, which are overriding in the context of a balancing of interests, you can object to this processing with effect for the future. If the processing is carried out for direct marketing purposes, you can exercise this right at any time as described above. If the processing is carried out for other purposes, you only have the right to object if there are grounds relating to your particular situation.

After exercising your right to object, we will no longer process your personal data for these purposes unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or if the processing serves the establishment, exercise or defence of legal claims.

This does not apply if the processing is for direct marketing purposes. In this case, we will no longer process your personal data for this purpose.